Hi, we are running RT 3.8.1 and have a mysql 5.0 as db .
Our users have been trained to use RT but often forget to add a subject to their ticket. Is there something more effective than corporal punishments to enforce the insertion of a subject when a new ticket is created, ? Thank you for your hints. cheers Andrea Perotti _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
