On Mon, Dec 01, 2008 at 02:46:33PM +0100, Andrea Perotti wrote: > Hi, > > we are running RT 3.8.1 and have a mysql 5.0 as db . > > Our users have been trained to use RT but often forget to add a subject > to their ticket. > > Is there something more effective than corporal punishments to enforce > the insertion of a subject when a new ticket is created, ? >
here is a plugin that does this: http://search.cpan.org/dist/RT-Extension-MandatorySubject/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
