When I close a issue, the customer first get an email with the answer/soltion, and then a new email stating that the issue is closed.
Could I either A: Combine these into one single message. B: Not send an email when the issue is closed (using "Reply", not "Resolve") at all. Med vennlig hilsen / with kind regards Steffen Tronstad BroadPark Games drift/design NextGenTel AS, part of TeliaSonera Group Tlf: +47 466 988 46 Mail: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> P please don't print this e-mail unless you really need to.
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