On Wed, 03 Dec 2008 09:34:34 -0500, Steffen Tronstad <[EMAIL PROTECTED]> wrote:
> When I close a issue, the customer first get an email with the > answer/soltion, and then a new email stating that the issue is closed. > > Could I either > A: Combine these into one single message. > B: Not send an email when the issue is closed (using "Reply", not > "Resolve") at all. > Steffen - There are two transactions in play - the reply (answer/solution) and the resolve. Hence two emails. You can't combine the messages, but you can stop the 'resolve' email. Find the scrip that controls this email: "On resolve Notify Requestors..." and remove it. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
