I think you want to add a "watcher" to the queue as an Admin cc: Queues -> Select queue -> "Watchers" on top bar just to the right of Basics.
That's what I'm doing, anyway... ------------------------ Rob Munsch IT Administrator http://www.PhillyCarShare.org Our wheels. Your freedom. 215-730-0988 x131 > -----Original Message----- > From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Darvin Denmian > Sent: Monday, December 15, 2008 2:27 PM > To: [email protected] > Subject: [rt-users] Notify by email > > Hello, > I need to be alerted via email when a new ticket is created in a > queue. Is there a way to do that? > Thanks. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
BEGIN:VCARD VERSION:2.1 N:Munsch;Robert FN:Robert Munsch EMAIL;PREF;INTERNET:[email protected] REV:20080605T213203Z END:VCARD
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
