Hello,
I'm currently running RT 3.6.1 and I need to get some
reporting/stats/metrics/etc out of RT. I know there are a few very basic
reports with the install, but nothing too complex. I believe there was some
emails going around the user lists a while back about what users wanted for
reports. Are there more reports in the current 3.8.x version? Or is it still
something people are doing on their own? I think I've heard people using
Crystal Reports, but I'm not too familiar with it. I'm trying to determine if
upgrading would get me the reports I needed or if developing (or having someone
else develop) reports is the way I should be going.
Any input is appreciated.
Thanks,
Jared
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