On Dec 31, 2008, at 4:11 PM, Brian Friday wrote: > > On Dec 31, 2008, at 10:45 AM, Kevin Falcone wrote: > >> >> On Dec 18, 2008, at 9:01 PM, Brian Friday wrote: >> >>> Thanks Drew, >>> >>> Your tips led me to the library issues. RT2 can not be exported >>> without the same perl modules used for RT2. Once I installed the >>> correct libraries everything exported correctly. >>> >>> My import however still has one snag, or rather 51,000 or so >>> snags. I >>> have 51,000 tickets with the status of "new" 99% of which did not >>> originally have that status when they were exported and did not have >>> that status in the dump file. >> >> You didn't say what version of RT-Extension-RT2toRT3 you're >> using, but I've done numerous rt2 to rt3 conversions using >> the cpan versions without seeing this >> >> If Status isn't making it into the dumpfiles generated by rt-2.0-to- >> dumpfile >> then they will default to 'new' when being created by in rt3 >> >> -kevin > > Actually I did, latest, though I guess I could be more clear and > said SVN version as well.
I don't trust 'latest' as a version number since people occasionally download the incredibly old version on downloads.bestpractical.com rather than the CPAN version, and I fixed quite a bit for the CPAN version. > The status exists in the dumped tickets but that status is not > maintained in the dumpfile to rt3 > push rather all resolved tickets are pushed back to new a status we > did not have in RT2. The only change made to Status during the dumpfile -> rt3 script is that if the status is dead it is changed to deleted. Have you verified the output by using Storable to reinflate one of the stored ticket files? If so, please send along the content (feel free to strip the subject and anonymise the other data) seeing the hash that ends up in the file would help me make suggestions, since the Status field is a rather straightforward copy across the versions. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
