Items in the spam queue never show up in "newest unowned," so that helps. Once every few days/weeks, I look at the spam queue, and bulk update things to rejected status.
On Wed, Jan 7, 2009 at 11:51, <m...@simtone.net> wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > > No matter how good our spam filters are for out support email accounts, > spam is going to get through, and we would prefer to err on the side of > letting things in rather than dropping emails from real customers. > > I'm wondering if someone has any simple suggestions/plugins/etc. for > adding buttons to the "RT at a glance" page that would add a "close this > as spam" button next to the "Take" ticket button. > > I see a lot of various recipes at: > http://wiki.bestpractical.com/view/SpamFiltering > > for filtering things. That's not my problem at present (sorting the > spam into a different queue). It's what to do with it once sorted. > > What do others do? > > - -- > Michael Richardson <m...@simtone.net> > Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada > Personal: http://www.sandelman.ca/mcr/ > > SIMtone Corporation fundamentally transforms computing into simple, > secure, and very low-cost network-provisioned services pervasively > accessible by everyone. Learn more at www.simtone.net and www.SIMtoneVDU.com > > > > > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.6 (GNU/Linux) > > iQDVAwUBSWTdkO0sRu40D6vCAQIrQQYAsPKDEedhSB/5IIZHJBKmMu0vRhPaJaw0 > HxTtRcAb3b4OVFLeVU63+ofseQO+omfmprUHNaW3sA+2EPgHsr6rS00Aa1MJ9fDU > WErFKgFsqIeMkM3ltoT3ztSbOSuGS6u843jzEDcQVxAcRRmBN622W90Gnxp0YH6l > L4pOUMVH9trZ0HeUyVR3j9WyrFt7B7ecZxq4yP1rO9FmCgbMMVtUdjYiWFW5FRu0 > yBrd4PGlFze6sv9YQzPOe8nQu+Sdwoa5 > =2Emt > -----END PGP SIGNATURE----- > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com