Hi, can RT3 be made "ITIL-compliant"?
I know that ITIL is more about processes etc, but my boss has decided we need an "ITIL-compliant" ticketing-system.... What can I tell him about RT + ITIL? Regards, Rainer _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
