Hello all, Can I provide a self service users a group visibility?
I have a queue name "Test" and a group name "Test Group". The 'Test Group" has the following rights: AssignCustomFields CommentOnTicket CreateTicket ModifyTicket ReplyToTicket SeeQueue ShowTicket This group requires that each group member tickets will be visible for all of the group member, currently each member see only his own tickets. how can i achieve it? thanks, _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
