That's what RTFM is for! http://bestpractical.com/rtfm/
On Tue, Jan 20, 2009 at 2:41 PM, John Arends <[email protected]> wrote: > Does anyone have anything set up where you have template replies for > common situations such as account creation? > > A ticket might come in with a request that an account created. A tech > takes the ticket, creates the account, and sends a reply. Right now they > just keep the automated reply in a text file on their desktop and copy > and paste. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
