Does anyone have anything set up where you have template replies for common situations such as account creation?
A ticket might come in with a request that an account created. A tech takes the ticket, creates the account, and sends a reply. Right now they just keep the automated reply in a text file on their desktop and copy and paste. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
