On Jan 22, 2009, at 6:09 PM, Jerrad Pierce wrote: > Is there a (easy) way to edit the one-time cc addresses associated > with a ticket? > My users frequently mistype addresses, and these remain in the set > of offered > checkboxes, even when a correction has been added. And then, > occasionally, > someone'll accidentally click the typo'd address to boot.
RT actually walks all the addresses in the history to build that, so trimming the list would require a code change (see Ticket::TransactionAddresses) > (Occurrences of this could be cut down with > http://rt3.fsck.com/Ticket/Display.html?id=12816) See my comments about that. I'd be surprised if it didn't work in 3.8.1+ since I spent a bunch of time fixing between 3.8.0 and 3.8.1. However, it could still stand patches to improve it. It was an accidental feature I didn't even know about before I fixed it. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
