On Thu, Jan 22, 2009 at 18:44, Kevin Falcone <[email protected]> wrote: >> Is there a (easy) way to edit the one-time cc addresses associated >> with a ticket? >> My users frequently mistype addresses, and these remain in the set >> of offered >> checkboxes, even when a correction has been added. And then, >> occasionally, >> someone'll accidentally click the typo'd address to boot. > > RT actually walks all the addresses in the history to build that, so > trimming the list would require a code change (see > Ticket::TransactionAddresses) Bummer. Thanks though.
>> (Occurrences of this could be cut down with >> http://rt3.fsck.com/Ticket/Display.html?id=12816) > > See my comments about that. I'd be surprised if it > didn't work in 3.8.1+ since I spent a bunch of time > fixing between 3.8.0 and 3.8.1. However, it could > still stand patches to improve it. It was an accidental > feature I didn't even know about before I fixed it. I'm running 3.8.1 now (.0 when that was posted), and trying to verify now, but no joy. Looks like it might be .2 only? I'm using a local user as a cc name and it's not showing up in the ticket history (let alone arriving). -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
