Hi Todd, do you have already any news on this? Torsten
2009/1/3 Todd Chapman <[email protected]> > Ruslan is working on such a feature now... > > Sent from my iPhone > > On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <<[email protected]> > [email protected]> wrote: > > Hi, > > > > We've installed Asset Tracker with RT 3.8.1. We believe we installed AT > correctly, but are not sure… There doesn't seem to be an easy way to link an > existing ticket (or a new one for that matter) with an asset… The other way > around is quite simple (from an Asset, I can create a ticket in a desired > queue by selecting the queue, and clicking on "New ticket in queue"). > > > > I am wondering if anyone has come up with an easy way to take an existing > ticket and associating it with an asset? Maybe I'm missing something or > maybe the Callbacks files are not at the right place > > > > Any help appreciated… > > > > Stéphane > > > > > > > > _______________________________________________ > <http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: <http://wiki.bestpractical.com><http://wiki.bestpractical.com> > http://wiki.bestpractical.com > Commercial support: <[email protected]> <[email protected]> > [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at > <http://rtbook.bestpractical.com><http://rtbook.bestpractical.com> > http://rtbook.bestpractical.com > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
