Hi, This works really well, even with RT 3.8.1. I will test this with 3.8.2 sometime this week, and post the results. Thanks for your help...
--- On Sat, 1/24/09, Ham MI-ID, Torsten Brumm <[email protected]> wrote: From: Ham MI-ID, Torsten Brumm <[email protected]> Subject: AW: [rt-users] Strange,long running MySQL Query under RT 3.6.5 / MySQL 5.0.67 /Apache2.2.3/FastCGI To: [email protected], [email protected] Cc: [email protected] Date: Saturday, January 24, 2009, 2:37 AM Hi Kem, make first a local copy of /rthome/share/html/Search/Bulk.html to /rthome/local/html/Search/Bulk.html Then open local Bulk.html and search for: <tr><td class="label"> <&|/l&>Make Owner</&>: </td> Then replace the Line: <td class="value"> <& /Elements/SelectOwner, Name => "Owner" &> (<input type="checkbox" class="checkbox" name="ForceOwnerChange" /> <&|/l&>Force change</&>) </td></tr> With: <td class="value"> <input name="Owner" size="20" /> (<input type="checkbox" class="checkbox" name="ForceOwnerChange" /> <&|/l&>Force change</&>) </td></tr> Torsten And now. my bulk update page is from 200sec down to 0,5sec !!! Thanks for any hints so far Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Dirk Blesius (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne Von: [email protected] [mailto:[email protected]] Im Auftrag von kem cho Gesendet: Freitag, 23. Januar 2009 18:41 An: [email protected] Cc: [email protected] Betreff: Re: [rt-users] Strange,long running MySQL Query under RT 3.6.5 / MySQL 5.0.67 /Apache2.2.3/FastCGI Do you know which file controls this drop down box? "...replacing the dropdown with a normal textbox..." I am having exactly the same problem, but cannot find which file / code is controlling this. Thanks for your help. --- On Fri, 1/23/09, Torsten Brumm <[email protected]> wrote: From: Torsten Brumm <[email protected]> Subject: Re: [rt-users] Strange, long running MySQL Query under RT 3.6.5 / MySQL 5.0.67 /Apache2.2.3 /FastCGI To: "Emmanuel Lacour" <[email protected]> Cc: [email protected] Date: Friday, January 23, 2009, 9:01 AM Hi Emmanuel, now back home and try on monday. so it is coming form the SelectOwner Dropdown? I remember some years ago something similar at the querybuilder page and i think jesse fixed this by replacing the dropdown with a normal textbox...will try it out and keep you up2date. Have a nice weekend Torsten 2009/1/23 Emmanuel Lacour <[email protected]> On Fri, Jan 23, 2009 at 03:37:17PM +0100, Emmanuel Lacour wrote: > > But ... we can probably reduce the list of owners to those corresponding > to the list of queues displayed in Elements/SelectQueues instead of all > Owners of the RT system. > humm I'm a bit busy now, I open a bug for you to try to enhance this on rt3.fsck.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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