Nehmer Torben wrote: > Hello Mike, > > first, let me thank you for the impressive work you are doing here with this > plugin. > > I have one question though: > > On the list there were repeated reports of problems with users created from > LDAP on one side and from the mail gateway on the other. > > In our environment, both LDAP-created users and Mail Gateway Auto-created > users naturally have the same E-Mail address, as we are using RT as an > helpdesk system. > > Now let's say, [email protected] first submits a ticket via E-Mail. RT now creates > both username and email set to this E-Mail address. > > If our John Doe later on tries to log on using LDAP (f.x. by clicking one of > the ticket links) using his domain account (e.g. "john"), ExternalAuth does > correctly authenticate him (according to the logs) but fails to create the > user: > > ExternalAuth at this point tries to create a user "john" with the E-Mail > address "[email protected]", which RT refuses due to the duplicate E-Mail in the > user base. > > I haven't found anything in the Changelog for 0.08 which indicates that this > problem is fixed. However, it is a major problem at our site, as it makes the > automatic LDAP user management mostly ineffective for us. > > Is there any way to solve this problem?
This is currently a high-priority issue to be addressed for v0.09. Up to now ExternalAuth has only been concerned with managed environments in which users would be expected to log in once via the web-interface before use. I will post to the list when I can advise further about the solution and expected release. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
