Alex,
Try changing the "AND" to "OR" between your two "like" conditions. Hope
this helps.
Kenn
LBNL
On 1/26/2009 7:04 AM, Alex Young wrote:
> I have a ticket in the Support queue that has both the 'External' and
> 'Internal' client types in a custom multi-select field. When I run the
> following search:
>
>
>
> Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}'
> LIKE 'Internal'
>
>
>
> I expected to get the ticket back, but instead I get 0 tickets. Is this
> valid behaviour from RT's perspective? Should I be searching in some
> other way to return the ticket when it has a CF set to two values?
>
>
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