There is a patch on rt3.fsck.com that needs testing: http://rt3.fsck.com/Ticket/Display.html?id=8541#txn-77170
I'm not sure it applies to the latest 3.8 On Tue, Jan 27, 2009 at 12:49 PM, Alex Young <[email protected]> wrote: > Thanks, but that brings back hundreds of tickets, when we know the other > query *should* bring back just the one ticket that has the CF set to > those two values. > > Looking through the RT bug system, it looks like this is a known bug and > is due to be fixed in 3.8.3. > > > -----Original Message----- > From: Kenneth Crocker [mailto:[email protected]] > Sent: 26 January 2009 18:40 > To: Alex Young > Cc: [email protected] > Subject: Re: [rt-users] Query builder and multi-select custom fields > > Alex, > > > Try changing the "AND" to "OR" between your two "like" > conditions. Hope > this helps. > > > Kenn > LBNL > > On 1/26/2009 7:04 AM, Alex Young wrote: >> I have a ticket in the Support queue that has both the 'External' and >> 'Internal' client types in a custom multi-select field. When I run the > >> following search: >> >> >> >> Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}' >> LIKE 'Internal' >> >> >> >> I expected to get the ticket back, but instead I get 0 tickets. Is > this >> valid behaviour from RT's perspective? Should I be searching in some >> other way to return the ticket when it has a CF set to two values? >> >> >> > ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
