Forgot to add I am using RT 3.6.7 And the default search in RT_SiteConfig.pm is:
RT::DefaultSearchResultFormat '<B><A HREF="/rt/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/rt/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' On Mon, Jan 26, 2009 at 10:22 PM, Brian Friday <[email protected]> wrote: > Hello all, > I am trying to figure out why I can not edit the query used for the default > at a glance page. > Process: > 1) Login as Root and get to the "RT at a glance page" > 2) Click edit, immediately to the right of, but on the same line as the text > "10 highest priority tickets I own" > 3) Now we get taken to the page "Customize "N" highest priority tickets I > own" where I click "Search - My Tickets" on the line that starts with "You > can also edit the predefined search itself" > 4) Now we get taken to the page "Query Builder" where I click on > the "Advanced" link on the blue menu bar > Which takes me to a scree that has a text box for a query and then a text > box for formating that query. > My system currently has the following information for the query and the > formating boxes > Query: > Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open' ) > Formating: > '<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE: > I have attempt to replace the formating information with the following: > Formating: > '<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#', > '<a > href="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject', > '__Priority__', '__QueueName__', > '__ExtendedStatus__' > I then click the "apply your changes" button. > Then I am taken to the Query Builder page where I hit the "save" button > which indicates that this is a "RT System's saved search" and has the > description of "[_1] highest priority tickets I own" > I click the show results button and bingo I get good results BUT if I go > back by clicking "Home" and click on the title link "10 highest priority > tickets I own" I get a display of the ticket urls but the formating is > wrong. Going back and editing the search shows that the search formating I > saved above did not actually "save" and displays this again: > Formating: > '<a href="__WebPath__/Ticket/Display.html?id=__id__">__id__</a>/TITLE: > Anyone have an idea why this is happening or why saving this search is not > taking? > Any help would be appreciated, I can't seem to get this bug to go away and I > can't figure out why it is happening. > Brian _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
