Hi! RT 3.8.1 with RT::Authen::ExternalAuth 0.05
We are having an issue where users can have several mailaliases defined, and where they have different mailaliases depending on what MUA they are currently using (like webmail). Users are properly authenticated on the web interface, and they also have no problem sending mail to RT, as long as they're using the email address defined in RT at createtime (or modified manually in the preferences), but as soon as they try to send an email to RT with one of the LDAP defined aliases (specified as 'mail' objects) it will be bounced with the reason 'Name in use'. ---8<--- Jan 23 18:20:49 ticket RT: Attempting to use this canonicalization key: EmailAddress Jan 23 18:20:49 ticket RT: LDAP Search === Base: ou=people,dc=met,dc=no == Filter: (&(objectClass=posixAccount)([email protected])) == Attrs : cn,mail,uid,uid Jan 23 18:20:49 ticket RT: RT::User::LookupExternalUserInfo : Returning: EmailAddress: [email protected], ExternalAuthId: username, Name: username, RealName: Username Username (/opt/rt3/bin/../local/lib/RT/User_Vendor.pm:703) Jan 23 18:20:49 ticket RT: RT::User::CanonicalizeUserInfo returning Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: [email protected], ExternalAuthId: username, Name: username, Password: , Privileged: 0, RealName: Username Username (/opt/rt3/bin/../local/lib/RT/User_Vendor.pm:444) Jan 23 18:20:49 ticket RT: User creation failed in mailgateway: Name in use (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) ---8<--- Any suggestions? It looks to be a bit like this problem: http://lists.bestpractical.com/pipermail/rt-users/2007-September/047884.html .../Bosse -- Lars Kristian (Bosse) Klykken, Senior Engineer Tel. +47 22963068 Linux Team / Server Operations / IT Department Fax. +47 22696355 Norwegian Meteorological Institute http://www.met.no P.O. Box 43 Blindern, 0313 Oslo, NORWAY _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
