On Wed, Feb 04, 2009 at 10:16:02AM +0100, Andreas Heinlein wrote: > Hello, > > I'd like to have a feature in RT that will allow me to postpone open > tickets until some day in the future. For example: > > Yesterday I reorganized a users mail folders and made a backup, which I > want to keep for one month just in case. I do not want to keep that > ticket open for a month, but I'd like to stall it and have RT > automatically reopen it on 3/3/2009. > > Is that possible? >
you can use the "stalled" status for this ticket, put a "due date" and use rt-crontool (from cron) on your system to automatically reopen such tickets. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
