On Wed, Feb 04, 2009 at 10:16:02AM +0100, Andreas Heinlein wrote: > Hello, > > I'd like to have a feature in RT that will allow me to postpone open > tickets until some day in the future. For example: > > Yesterday I reorganized a users mail folders and made a backup, which I > want to keep for one month just in case. I do not want to keep that > ticket open for a month, but I'd like to stall it and have RT > automatically reopen it on 3/3/2009. > > Is that possible? > > (I stumbled upon a mistranslation here in the german version. The > "Reminders" are called "Wiedervorlage" here, and that would just be what > I want. However, RTs "Reminders" are obviously something different, > reminding you to do something until a due date. That would better be > called "Erinnerung" in german.) > > Bye, > Andreas
I think that reminders are a reasonable substitute for what you need. They actually only pop up at a future preset date. I do not think that they can re-open a ticket, but you could certainly do that yourself. Cheers, Ken _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
