hi: i have a queue which has rights below for user-group: CreateTicket SeeQueue ShowTicket
and there is admin-group which has all the rights for the queue. when user creates a ticket, he can use the "owner" drop down list to see the admin-group users and assign owner. i don't want user-group to do this. can i prevent them seeing the "owner" list (or only see nobody in the list)? i hope user-group can only create ticket, not assign the owner. can this be done? thanks for help!! Regards, tbskyd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
