hi: thanks for the hint. i will try that!! Regards, tbskyd
2009/2/7 Kenneth Crocker <[email protected]>: > dtbsky, > > > I'm not sure if you can stop them from seeing the drop-down without a > change to the basic RT code. However, you can "re-set" the owner to "Nobody" > with a "on-create" scrip. That will at least "undo" what they did. Hope this > helps. > > > Kenn > LBNL > > On 2/6/2009 1:17 AM, d tbsky wrote: >> >> hi: >> i have a queue which has rights below for user-group: >> >> CreateTicket >> SeeQueue >> ShowTicket >> >> and there is admin-group which has all the rights for the queue. >> >> when user creates a ticket, he can use the "owner" drop down list >> to see the admin-group users and assign owner. i don't want user-group >> to do this. can i prevent them seeing the "owner" list (or only see >> nobody in the list)? i hope user-group can only create ticket, not >> assign the owner. can this be done? >> >> thanks for help!! >> >> Regards, >> tbskyd >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a >> copy at http://rtbook.bestpractical.com >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
