Hi Simon Thanks for your response, it got me on the right path:
We have an RTFM class "FAQ" which has two custom fields. For some reason these got disabled during the migration, all I had to do is to reactivate them using the RT GUI and the root account. Thanks again and best regards, David Gubler Simon Dray schrieb: > > David > > > > I had a similar issue and got round it by adding in a custom field entry > > > > Name Description Type Applies to Validation > > > ▼ > > Link values to > > > > RT can make this custom field's values into hyperlinks to another > service. Fill in this field with a URL. RT will replace __id__ and > __CustomField__ with the record id and custom field value, respectively > > Include page > > RT can include content from another web service when showing this > custom field. Fill in this field with a URL. RT will replace __id__ > and __CustomField__ with the record id and custom field value, > respectively /Some browsers may only load content from the same domain > as your RT server./ > > Enabled (Unchecking this box disables this custom field) > > > > > > > > This then appears as the fill in box for content > > > > Regards Simon > > > > > > -----Original Message----- > From: David Gubler [mailto:[email protected]] > Sent: 12 February 2009 11:19 > To: [email protected] > Subject: [rt-users] Content broken on latest RTFM > > > > Hi all > > > > I'm trying to migrate from an old server to a fresh installation on a > > new server. > > > > Old server: > > Debian etch > > Package request-tracker3.4 Version 3.4.5 > > Package rtfm Version 2.0.3 > > MySQL 5.0 > > > > New Server: > > Debian etch > > Package request-tracker3.6 Version 3.6.1 > > RTFM installed from source Version 2.4.1 > > MySQL 5.0 > > > > Problem: > > The articles have no content, and when I try to create a new article I > > cannot enter any content because I just see the title "Content" without > > any input fields (?!?). It all works fine on the old installation. > > > > I have read the mailing list archives, where I found several posts > > regarding a similar problem (database not properly migrated). However, I > > think I did it correctly... > > > > What I did: > > - Run migration tool (sbin/migrate-2.0-to-2.1) on old (!) server, which > > seemed to work fine and did a bunch of stuff. > > - Dump the RT database, import it on new server > > - Install RT 3.6, run RT 3.6 database migration script > > (/usr/sbin/rt-setup-database-3.6 |--action init --dba root > > --prompt|-for-dba-password) > > - Now RT 3.6 itself seems to work fine > > - Download RTFM 2.4.1, install it over the debian package > > (/usr/local/share/request-tracker3.6/) > > - Migrate the RTFM database as described in the RTFM manual > > (rt-setup-database --action schema/acl/insert for version 2.1.0, 2.1.30, > > 2.2RC2) > > > > Now I have the following tables: > > +-------------------------+ > > | Tables_in_rtdb | > > +-------------------------+ > > | ACL | > > | Attachments | > > | Attributes | > > | CachedGroupMembers | > > | CustomFieldValues | > > | CustomFields | > > | FM_ArticleCFValues | > > | FM_Articles | > > | FM_ClassCustomFields | > > | FM_Classes | > > | FM_CustomFieldValues | > > | FM_CustomFields | > > | FM_ObjectTopics | > > | FM_Topics | > > | FM_Transactions | > > | GroupMembers | > > | Groups | > > | Links | > > | ObjectCustomFieldValues | > > | ObjectCustomFields | > > | Principals | > > | Queues | > > | ScripActions | > > | ScripConditions | > > | Scrips | > > | Templates | > > | Tickets | > > | Transactions | > > | Users | > > | sessions | > > +-------------------------+ > > > > which is two more FM_-tables than before the migration, so I guess it > > has worked. > > > > I also tried: > > RTFM-2.2.1 > > RTFM-2.0.1 > > installing request-tracker 3.6.7 from source instead of the debian package > > > > All with the same result: No "Content" for articles and no "Content" > > input fields for new articles. > > > > Any ideas? > > > > Can I fix this, manually if necessary? > > > > Thanks & best regards, > > > > David Gubler > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [email protected] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
