Greetings everyone! I have two questions for this post.
*Basics:* I'm running RT 3.8.1 on Linux Ubuntu 8.04 Hardy, Apache 2.2.8, Perl 5.8.8, and MySQL 5.0.51a-3ubuntu5.1. We have added a custom status of "Staged" to indicate when a ticket is open, but pending some action by other departments (ie, it is staged and waiting on approval to be moved into production). I followed the instructions found in this forum for adding that custom status and it works great. *The Problems:* 1. We want to add a column to the Quick Search on the RT at a Glance screen for Staged. So, across the top of Quick Search you would see *Queue New Open **Stalled Staged*. I have hunted and hunted and can't figure out how to do that. Is it possible? 2. Once you click on a queue, we want to ensure that tickets with a status of *staged* show up in the list. Thanks in advance for your time and assistance! -Chris
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