Bashir Jahed wrote: > Man how did this happen, all user have ticked "Allow user to access RT" > > I am assuming this is the permission problem. Problem is how do i > disable this....Thousands of email addresses....
I think you're misunderstanding how the system works. In order to raise a ticket, the ticket must have a requestor. If the requestor doesn't exist as a user, the ticket can't be created. If you want someone to be able to create a ticket by email, it must auto-create an account for them based on the e-mail address. What you're seeing is normal behaviour. It would only be a problem if they were all being granted privileged user status (the checkbox for let this user be granted rights). In that case, then they would all show up in a user-selection combo box. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
