Bashir Jahed wrote: > I have done the following: > > Checked for a specific user in the search box as owner to confirm it > shows up. Then went into the specific user and unchecked "/users/Access > Control/Let this user access RT" checkbox and confirmed that the user no > longer shows up in the search box in the "Owner Field"
Because that user is now disabled and is unable to raise tickets from that e-mail address.. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
