Alberto,
They shouldn't be able to "Steal" a ticket (which means it already has
an owner) unless that right is being granted somewhere. Have you looked
at your global rights? Have you check memberships in groups and roles
and compare the rights granted to those? HAve you checked both Global
and Queue privileges?
Kenn
LBNL
On 2/19/2009 9:10 AM, Alberto Villanueva wrote:
> Hi!
>
> Thanks by the answer ;)
>
> But... I have granted the "take" permission to my users..., and they can steal
> tickets!! :( :(
>
> Any idea?
>
> Regards,
>
> ALBERTO VILLANUEVA VAL
> Consultor
> ____________________________________________
> Altran
> ParqueEmpresarial Las Mercedes, Edificio 1
> C/ Campezo, 1. 28022 Madrid
> Tel : + 34 91 744 46 00
> Fax: + 34 91 415 24 57
> www.altran.es
>
>
> -----Mensaje original-----
> De: Jesse Vincent [mailto:[email protected]]
> Enviado el: jueves, 19 de febrero de 2009 18:00
> Para: Alberto Villanueva
> CC: [email protected]
> Asunto: Re: [rt-users] a question about rigths
>
>
>>
>> I have a question: "OwnTicket" right involves "StealTicket"??
>
> StealTicket means you can take ownership of a ticket someone else owns.
> OwnTicket is "who's allowed to own the ticket at all"
>
>
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