Good morning ;) Yes, I have checked all permissions, and nobody has that.
Anyway, I will check them again. Thanks! ;) Regards, ALBERTO VILLANUEVA VAL Consultor ____________________________________________ Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 www.altran.es -----Mensaje original----- De: Kenneth Crocker [mailto:[email protected]] Enviado el: jueves, 19 de febrero de 2009 19:06 Para: Alberto Villanueva CC: 'Jesse Vincent'; [email protected] Asunto: Re: [rt-users] a question about rigths Alberto, They shouldn't be able to "Steal" a ticket (which means it already has an owner) unless that right is being granted somewhere. Have you looked at your global rights? Have you check memberships in groups and roles and compare the rights granted to those? HAve you checked both Global and Queue privileges? Kenn LBNL On 2/19/2009 9:10 AM, Alberto Villanueva wrote: > Hi! > > Thanks by the answer ;) > > But... I have granted the "take" permission to my users..., and they can steal > tickets!! :( :( > > Any idea? > > Regards, > > ALBERTO VILLANUEVA VAL > Consultor > ____________________________________________ > Altran > ParqueEmpresarial Las Mercedes, Edificio 1 > C/ Campezo, 1. 28022 Madrid > Tel : + 34 91 744 46 00 > Fax: + 34 91 415 24 57 > www.altran.es > > > -----Mensaje original----- > De: Jesse Vincent [mailto:[email protected]] > Enviado el: jueves, 19 de febrero de 2009 18:00 > Para: Alberto Villanueva > CC: [email protected] > Asunto: Re: [rt-users] a question about rigths > > >> >> I have a question: "OwnTicket" right involves "StealTicket"?? > > StealTicket means you can take ownership of a ticket someone else owns. > OwnTicket is "who's allowed to own the ticket at all" > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
