I think Wikus knows that, I think he was hoping for a direct link or
suggestion.
I've handled this by adding a script that sends updates to the ticket
owner as well, but they get duplicates if they are a queue watcher so
I'm curious about this. I planned to dig around for functions today
to see if someone is a watcher, etc.
On Feb 20, 2009, at 5:05 AM, Ruslan Zakirov wrote:
Scrips
On Fri, Feb 20, 2009 at 3:04 PM, Wikus Smit <wikus.s...@gmail.com>
wrote:
Hi,
Is there a way to automatically add a user as a new watcher (for
that
ticket) when a ticket is taken or do I have to add myself every time
manually as Cc?
Regards,
Wikus
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