Hi George,
I defaulted to granting a global right to the Everyone group to
CreateTicket and ReplyToTicket on the relevant queue (in your case
IT_Support). that should take care of your Company_Employees users
needing to create tickets.
As for the Company_Employees group users being able to only see their
own tickets. i saw a good suggestion on a post which was to do the
following:
* don't grant the ShowTicket right to Company_Employees group on the
IT_Support queue,
instead;
* grant the ShowTicket right to the Requestors group on the IT_support queue
that way, they'll only see their own tickets, even when they do a search.
George Beitis wrote:
Hey there,
Thanks for the reply! Unfortunately that doesn't help as at the end
of the day i want users in the specific group to only have access to
their own tickets and see no other ticket. And if possible to be able
to see all their requested tickets. Does anyone else know how to
achieve this?
Thanks
George
On Mon, Feb 23, 2009 at 1:06 PM, Franzini, Gabriele [Nervianoms]
<[email protected]
<mailto:[email protected]>> wrote:
Hello George,
Try granting at the Global Group level, "SeeQueue" right to Company
Employees, or maybe straight to Privileged group - it may save
work for
next queues...
HTH,
Gabriele Franzini
ICT Applications Manager
Nerviano Medical Sciences SRL
PO Box 11 - Viale Pasteur 10
20014 Nerviano Italy
------------------------------
Message: 6
Date: Mon, 23 Feb 2009 12:36:41 +0200
From: George Beitis <[email protected]
<mailto:[email protected]>>
Subject: [rt-users] Help with permissions?
To: rt-users <[email protected]
<mailto:[email protected]>>
Message-ID:
<[email protected]
<mailto:[email protected]>>
Content-Type: text/plain; charset="iso-8859-1"
Hey everyone,
my problem has to do with setting permissions.
I have created a queue called IT support, and a group called Company
Employees. The Employee group has the following rights on the group:
create
ticket and show ticket. These don't seem to be enough for a user
in the
group employees to create a ticket as the queue name doesn't come
up in
the
create queue section of the screen or the quick create widget. Am I
doing
something wrong there?
George
-------------- next part --------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
<mailto:[email protected]>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
www.utilyx.com
______________________________________________________________________
"Utilyx" is the trading name of "Utilyx Limited" and "Utilyx Risk Management
Limited" (URML). URML is authorised and regulated by the Financial Services Authority (FSA). This
message contains information that may be privileged or confidential and is the property of Utilyx. It is
intended only for the person to whom it is addressed. No confidentiality or privilege is waived or lost by
any mistransmission. Any views or opinions expressed in this message are solely those of the author and do
not necessarily represent those of Utilyx. Unless otherwise stated, any pricing information given in this
message is indicative only and does not constitute an offer to deal at any price quoted. If you are not the
intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute or use this
message or any part thereof. If you receive this message in error, please notify the sender immediately and
delete all copies of this message.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
_____________________________________________________________________________________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [email protected]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
