Hello George, Try granting at the Global Group level, "SeeQueue" right to Company Employees, or maybe straight to Privileged group - it may save work for next queues... HTH, Gabriele Franzini ICT Applications Manager Nerviano Medical Sciences SRL PO Box 11 - Viale Pasteur 10 20014 Nerviano Italy
------------------------------ Message: 6 Date: Mon, 23 Feb 2009 12:36:41 +0200 From: George Beitis <[email protected]> Subject: [rt-users] Help with permissions? To: rt-users <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hey everyone, my problem has to do with setting permissions. I have created a queue called IT support, and a group called Company Employees. The Employee group has the following rights on the group: create ticket and show ticket. These don't seem to be enough for a user in the group employees to create a ticket as the queue name doesn't come up in the create queue section of the screen or the quick create widget. Am I doing something wrong there? George -------------- next part -------------- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
