Hello, I have RT-3.6.1, postgres backend, apache with mod_perl.
We just stumbled upon a funny situation. I'm hoping one of you is going to be able to help me sort it out. A few minutes ago, 2 helpdesk techs used the "take" button, at pretty much the same time. Upon closer inspection, here are the interesting bits: The history, under "display", of that ticket shows the following output in the history: [create ticket bits here] # Wed Feb 25 11:35:50 2009 Tom - Taken # Wed Feb 25 11:35:50 2009 Geoff - Taken I asked Geoff to give the ticket back to Tom. When Geoff tried to set the owner to Tom, RT threw an error: "Could not change owner. Group already has member". So it looks like "Owner" is a group that, for this ticket, has 2 principals (which, I believe, it shouldn't have). We tried to "steal" the ticket, give it to nobody, and everytime, we get an error "Could not change owner. Group already has member". So the question is: how do I go about making the ticket behave properly? I suppose I need to go into the DB and fix it there. And I suppose some code probably needs to be fixed so that race condition doesn't happen (or is it fixed in newer versions?). Thank you, Jok _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
