On Wed 25.Feb'09 at 12:25:39 -0800, Joachim Thuau wrote: > > Hello, > > I have RT-3.6.1, postgres backend, apache with mod_perl. Todd Chapman patched this issue in RT quite a while back. I don't remember if it's in 3.6.7, but I believe it is. It's definitely fixed in 3.8. > We just stumbled upon a funny situation. I'm hoping one of you is going > to be able to help me sort it out. > > A few minutes ago, 2 helpdesk techs used the "take" button, at pretty > much the same time. Upon closer inspection, here are the interesting > bits: > > The history, under "display", of that ticket shows the following output > in the history: > [create ticket bits here] > # Wed Feb 25 11:35:50 2009 Tom - Taken > > # Wed Feb 25 11:35:50 2009 Geoff - Taken > > I asked Geoff to give the ticket back to Tom. When Geoff tried to set > the owner to Tom, RT threw an error: "Could not change owner. Group > already has member". So it looks like "Owner" is a group that, for this > ticket, has 2 principals (which, I believe, it shouldn't have). We tried > to "steal" the ticket, give it to nobody, and everytime, we get an error > "Could not change owner. Group already has member". > > So the question is: how do I go about making the ticket behave properly? > I suppose I need to go into the DB and fix it there. And I suppose some > code probably needs to be fixed so that race condition doesn't happen > (or is it fixed in newer versions?). > > Thank you, > Jok > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > --
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
