Hi Ton, > correspondence is also saying that Nobody has approved the > ticket (what looks silly in my opinion).
you should in fact set the owner of the approval ticket in your template, so the owner is notified of the approval and can perform the approval action. > I have a global scrip that set the owner when a ticket is > resolved that currently unowned. This scrip however is running > after inserting the above template correspondence (I also > disabled it to test the current default approval behaviour). Is > this a forgotten step in the approval system, not setting the > owner for the approval ticket? Is it also not better to grab > the actor’s name doing the approval instead of depending on the > actual owner of the approval ticket? I think the system is designed to have the owner of approval predetermined. if you want to allow a group of people to approve the ticket, you can create multiple tickets in the CreateTicket template for each of the potential approvers. Cheers, CLK _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
