I'm newbie at RT and could use some help. I have created a new install of RT 3.8.2 on linux using oracle and am in the process of configuring it. One of the queues I have created creates an approval ticket in another queue I have created for this. This all works fine.
Now I want to make a button for tickets in a third queue that will create a child ticket in this same approvals queue. I was able to do this using the code found at http://wiki.bestpractical.com/view/CreateChildTicket. This ticket is created there but it is an ordinary ticket not an approvals ticket. I have tried various ways to set the type of the ticket to 'approval' but the child tickets are always showing up in the normal list of tickets, not under the Approvals button on the home page as they normally do. What do I need to do to make the child tickets become approval tickets? Thanks, Conrad Gratz grat...@osu.edu _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
