Hi Conrad, there is now way to create a approval in this way... Torsten
2009/2/27 Conrad Gratz <[email protected]> > I'm newbie at RT and could use some help. I have created a new install > of RT 3.8.2 on linux using oracle and am in the process of configuring > it. One of the queues I have created creates an approval ticket in > another queue I have created for this. This all works fine. > > Now I want to make a button for tickets in a third queue that will > create a child ticket in this same approvals queue. I was able to do > this using the code found at > http://wiki.bestpractical.com/view/CreateChildTicket. This ticket is > created there but it is an ordinary ticket not an approvals ticket. I > have tried various ways to set the type of the ticket to 'approval' but > the child tickets are always showing up in the normal list of tickets, > not under the Approvals button on the home page as they normally do. > > What do I need to do to make the child tickets become approval tickets? > > Thanks, > > Conrad Gratz > [email protected] > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.torsten-brumm.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
