> Can we please get some example code for this up somewhere so those of us > that have automated employee fulfillment workflows can integrate this > fairly easily? At the moment, I've a JSP utility that is used to create > new users, and I'd like pre-instantiate the RT user for them (While we do > use the ExternalAuth LDAP integration, the user still needs to login once > for IT to add them to the proper queue...)
Here's some code, finally had time. This is in ruby using only standard libraries. ----- #!/usr/bin/ruby require 'net/http' require 'net/https' def rest_dump(resp,data) puts "=" * 78 puts "HTTP response code: #{resp.code}" puts "HTTP message: #{resp.message}" puts "-" * 78 puts "Response:" resp.each do |key,val| puts "#{key} => #{val}" end puts "-" * 78 puts "Data:" puts data end http = Net::HTTP.new('tickets.yourdomain.com', 443) http.use_ssl = true user = 'root' pass = 'xxxxxxxxxxxxx' # Log in to RT and get some data login = "user=#{user}&pass=#{pass}" headers = { 'Content-Type' => 'application/x-www-form-urlencoded' } resp, data = http.post('/REST/1.0/user/toml/show',login,headers) # Note: you can save the cookie here and not send the user/pass # on subsequent requests. Code omitted for brevity. rest_dump(resp,data) # display the results of user/<user>/show # create a new user data = login + "&content=id: user/new\nName: Some One\nEmailAddress: someo...@somewhere.com" resp, data = http.post('/REST/1.0/user/new/edit',data,headers) rest_dump(resp,data) # edit a user. For a full field list see "/opt/rt/bin/rt edit -t user 1" data = login + "&content=id: user/toml\nDisabled: 1\nPassword: newpass\n" resp, data = http.post('/REST/1.0/user/toml/edit',data,headers) rest_dump(resp,data) -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com