Local SMTP servers do not work good with sending emails out. This is because most company email servers will detect that the email is not going through their server, so it will automatically be considered spam and receive high spam scores. The email server thinks that your computer is infected with a virus sending out emails. As a Network Admin, I see a lot of this type of stuff flying around (viruses sending out emails). If you do not know how to use SMTP with RT, just put this in the RT_SiteConfig.pm file:
Set($NotifyActor, 1); #sends email to person who made changes also (optional) Set($UserFriendlyToLine, 1); #more user friendly when creating tickets Set($MailCommand, 'smtp'); #we want smtp Set($SMTPServer 'mail.server.com'); #This is your email SMTP server Set($SMTPFrom, undef); #options from here below are optional Set($SMTPDebug, 0); Set($SendmailPath, 'undef'); Set($SendmailArguments, 'undef'); Hopefully this will help. I do not know the entire scenario, but maybe it helped. Thanks, Steve Timothy Kolosky wrote: > We are not using our Exchange server with RT, it just uses a local > SMTP server that goes to our corporate SMTP server and sends from > there. I really don't understand the whole setup, nor am I familiar > with SPF and PTR records. How are those set up, and on what system? > > Thanks, > Tim > > > Date: Fri, 6 Mar 2009 14:34:34 -0500 > > Subject: Re: [rt-users] RT Emails Being Blocked by Various Providers > > From: [email protected] > > To: [email protected] > > CC: [email protected] > > > > I've not seen this. Are your messages being sent from the same server? > > Do you have an SPF record? As "lovely" as it is, many consumer-grade > > ISPs require SPF and PTR records. > > > > -- > > Cambridge Energy Alliance: Save money. Save the planet. > > ------------------------------------------------------------------------ > Windows Live™ Groups: Create an online spot for your favorite groups > to meet. Check it out. > <http://windowslive.com/online/groups?ocid=TXT_TAGLM_WL_groups_032009> > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Steve Christou UWM Information Security Phone: 414-229-1100 Email: [email protected] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
