Hi all, I've been adding an managing users through RTs web interface without problem. These users have all had email ID's of the form <username>.dept.univ.edu
Recently, we've had to give RT access to personnel from central campus who have email ID's of the form <username>.univ.edu. However, trying to add these users returns the following error: User <username>: Email address in use I am running version 3.8.1 with mySQL DB backend. The following appears in my RT_SiteConfig.pm ------------------- start code ---------------------------------------------------------- Set($WebBaseURL , "https://rt3.dept.univ.edu";); Set($rtname , "dept.univ.edu"); Set($Organization , "dept.univ.edu"); ------------------- end code ---------------------------------------------------------- 1) In the file $RT3_INSTALL/lib/RT/User_Overlay.pm ------------------- start code ---------------------------------------------------------- #SANITY CHECK THE NAME AND ABORT IF IT'S TAKEN if ($RT::SystemUser) { #This only works if RT::SystemUser has been defined my $TempUser = RT::User->new($RT::SystemUser); $TempUser->Load( $args{'Name'} ); return ( 0, $self->loc('Name in use') ) if ( $TempUser->Id ); return ( 0, $self->loc('Email address in use') ) unless ( $self- >ValidateEmailAddress( $args{'EmailAddress'} ) ); } else { $RT::Logger->warning( "$self couldn't check for pre- existing users"); } ------------------- end code ---------------------------------------------------------- and ------------------- start code -------------------------------------------------------- =head2 SetEmailAddress Check to make sure someone else isn't using this email address already so that a better email address can be returned =cut sub SetEmailAddress { my $self = shift; my $Value = shift; if ( $self->ValidateEmailAddress( $Value ) ) { return $self->_Set( Field => 'EmailAddress', Value => $Value ); } else { return ( 0, $self->loc('Email address in use') ) } } ------------------- end code ---------------------------------------------------------- Help much appreciated, Ritesh Sood. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
