This happens on our site too. Ususally just means they have been auto created as a user on the RT instance when emailing through a request. In the Web Interface instead of creating a new user just search for their email address and update the existing user.
*Regards,* *Aaron Guise 027 212 6638 [email protected] * On Tue, Mar 10, 2009 at 3:56 PM, Ritesh Sood <[email protected]> wrote: > Hi all, > > I've been adding an managing users through RTs web interface without > problem. These users have all had email ID's > of the form <username>.dept.univ.edu > > Recently, we've had to give RT access to personnel from central campus > who have email ID's of the form <username>.univ.edu. However, trying > to add these users returns the following error: > User <username>: Email address in use > > I am running version 3.8.1 with mySQL DB backend. The following > appears in my RT_SiteConfig.pm > ------------------- start code > ---------------------------------------------------------- > Set($WebBaseURL , "https://rt3.dept.univ.edu";); > Set($rtname , "dept.univ.edu"); > Set($Organization , "dept.univ.edu"); > ------------------- end code > ---------------------------------------------------------- > > > 1) In the file $RT3_INSTALL/lib/RT/User_Overlay.pm > ------------------- start code > ---------------------------------------------------------- > #SANITY CHECK THE NAME AND ABORT IF IT'S TAKEN > if ($RT::SystemUser) { #This only works if RT::SystemUser has > been defined > my $TempUser = RT::User->new($RT::SystemUser); > $TempUser->Load( $args{'Name'} ); > return ( 0, $self->loc('Name in use') ) if ( $TempUser->Id ); > > return ( 0, $self->loc('Email address in use') ) > unless ( $self- > >ValidateEmailAddress( $args{'EmailAddress'} ) ); > } > else { > $RT::Logger->warning( "$self couldn't check for pre- > existing users"); > } > ------------------- end code > ---------------------------------------------------------- > and > ------------------- start code > -------------------------------------------------------- > =head2 SetEmailAddress > > Check to make sure someone else isn't using this email address > already > so that a better email address can be returned > > =cut > > sub SetEmailAddress { > my $self = shift; > my $Value = shift; > > if ( $self->ValidateEmailAddress( $Value ) ) { > return $self->_Set( Field => 'EmailAddress', Value => > $Value ); > } else { > return ( 0, $self->loc('Email address in use') ) > } > > } > ------------------- end code > ---------------------------------------------------------- > > Help much appreciated, > Ritesh Sood. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
