I don't understand custom fields it seems. I have created two of them, they only appear as an editable field when directly creating a new ticket rather than having a new ticket opened via inbound email. If the user wants to edit the field after ticket creation they seem to have to click on "custom fields" and get taken to another page then click "save changes".
What I wanted was to have the custom field as an option when replying to an email. That way my technicians can simply click on a drop down and select which product the email reply is in regards to. Can anyone point me in the right direction to make this happen? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
