On Tue, Mar 10, 2009 at 18:19, James Hendrickson <[email protected]> wrote: > > I don't understand custom fields it seems. I have created two of them, > they only appear as an editable field when directly creating a new > ticket rather than having a new ticket opened via inbound email. If the > user wants to edit the field after ticket creation they seem to have to > click on "custom fields" and get taken to another page then click "save > changes". Check the list archives, wiki, or RT book. 1) CFs are special, and require ACLs. 2) A normal email has no way of providing content for a CF.
You can, however, patch Rt to permit this and other actions by email e.g; http://www.usit.uio.no/it/rt/modifications/ -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
