Hi We are currently running an instance of RT 3.8.1. It has been setup to use LDAP for its authentications. For the most part people are instructed to use the web interface to submit tickets. However some people would prefer to use email, in addition to the web. This has been discouraged.
The problem is the following, through the web interface users are authenticated against an LDAP server based on their username. However, if that same user attempts to send a request via email and they have changed the "reply-to" address in their local mail program, RT creates another account based on that email address. For example our LDAP is setup so that people can have two mail address, one is based on their "username" which is also the username RT uses to authenticate, the other is based on the standard firstname.lastname So in my case our LDAP DB has the following entries for uid=mcdonald mail: mcdon...@triumf.ca mail:steven.mcdon...@triumf.ca username "mcdonald" is used for authentication access to RT But if I happen to change my reply-to address from mcdon...@triumf.ca to steven.mcdon...@triumf.ca in my local mail program any request I send to RT via email will create a new user based on this email address, Is there any module or mechanism that can check that an email that comes in of the form steven.mcdon...@triumf.ca checks that there is already a user in the LDAP with this first and last name and associate this ticket with that user. I realize many people may have the same first and last names, but it could also check if the domain portions of the email are also the same. Thanks Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com