Steven McDonald wrote: > Hi > > We are currently running an instance of RT 3.8.1. It has been setup > to use LDAP for its authentications. For the most part people are > instructed to use the web interface to submit tickets. However some > people would prefer to use email, in addition to the web. This has been > discouraged.
It is being worked on for the next release of ExternalAuth, however at the moment, the only available system is to have everyone log in once to create their account in RT, and then ensure they always send e-mail to RT from the e-mail address associated with that account. -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
