Ashish,
That's a lot of code to add. I was hoping there was a simple command
to use within a scrip that would issue or display an error message.
However, I'll look this over and see if I can get it to work. Thanks.
Kenn
LBNL
On 3/18/2009 12:39 PM, Potla, Ashish Bassaliel wrote:
> Hi,
> I have this set up :
>
> On local/html/Ticket/Modify.html
>
> In the INIT Block :
>
> my %queues_custom = ('<name of your queue>' => '1');
> if ($queues_custom{$Ticket->QueueObj->Name}) {
> my @custom_results = ProcessCustomRequiredUpdates(TicketObj => $Ticket);
> push @results,@custom_results;
> }
>
> On local/lib/RT/Interface/Web.pm I have added :
>
> sub ProcessCustomRequiredUpdates {
> my %args = @_;
> my $TicketObj = $args{'TicketObj'};
> my @results;
> $RT::Logger->debug("Queue name is ".$Ticket->QueueObj->Name." Status is
> ".$Ticket->Status);
> if ( $TicketObj && $TicketObj->QueueObj->Name =~ m/^(<REGULAR EXPR OF
> YOUR QUEUENAME>)$/ && $TicketObj->Status =~ m/^(resolved)$/) {
>
> my $ObjectCFs = RT::ObjectCustomFields->new($RT::SystemUser);
> $ObjectCFs->LimitToObjectId($TicketObj->QueueObj->Id);
> $ObjectCFs->LimitToLookupType('RT::Queue-RT::Ticket');
>
> my @CustomFields = $ObjectCFs->CustomFields;
> foreach my $CustomField (@CustomFields) {
> next unless ($CustomField->Name =~ m/^(REGULAR EXPR OF YOUR
> CF)$/);
> my $Values = $TicketObj->CustomFieldValues( $CustomField->Id );
> unless ($Values->Count) {
> push @results, "Error: Custom Field ".$CustomField->Name." is
> required. Changing Status of ticket to new";
> $TicketObj->SetStatus('new');
> last;
> }
> }
> }
> return @results;
> }
>
> Note: The put the code in modify.html just after pushing the rest of the
> various results into @results. I put it after this block of code :
> push @results, @wresults;
> push @results, @dresults;
> push @results, @lresults;
> push @results, @cf_results;
>
> When inserting the new function into Web.pm, make sure to update the correct
> values(ie case as well) of REGULAR EXPR OF YOUR QUEUENAME and REGULAR EXPR OF
> YOUR CF
>
> I know that I have to put in the new function into Web_Local.pm but if I do
> it doesnt seem to work. May be you can test it out and let me know.
>
> Thanks
> -Ashish
> ________________________________________
> From: [email protected]
> [[email protected]] On Behalf Of Ken Crocker
> [[email protected]]
> Sent: Thursday, March 19, 2009 12:42 AM
> To: rt Users
> Subject: [rt-users] Help with displaying Error message
>
> To all,
>
> I have a scrip thar re-sets the Ticket Status to "open" when a
> ticket is resolved and a certain CF has no value. Making the CF
> Mandatory is not an option as the users do NOT know what to put in it
> when the ticket is created and we don't want the mandatory setting to
> stop ticket creation.
> What I want to do is display a message on the "Modify Ticket" screen
> when they "resolve" the ticket and the CF has NOT been set. Everything
> else is working fine. Any help there? Thanks.
>
>
> Kenn
> LBNL
>
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