To all,
I have a scrip thar re-sets the Ticket Status to "open" when a
ticket is resolved and a certain CF has no value. Making the CF
Mandatory is not an option as the users do NOT know what to put in it
when the ticket is created and we don't want the mandatory setting to
stop ticket creation.
What I want to do is display a message on the "Modify Ticket" screen
when they "resolve" the ticket and the CF has NOT been set. Everything
else is working fine. Any help there? Thanks.
Kenn
LBNL
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