Jan Vlčinský wrote: > > Hi > I would like to grant group rights on specific queues using CLI to be > able to process the task in a batch. > > Using RT 3.8.2 on MySQL. > RT shall categorize communication and tickets for 25 buildings and > each has economical and technical part,which shall live separated. > * One option was to use custom variable (building reference) with > technical and another economical queue, > * Another option was to use separated queues, for each building two, > one for technical and another for economical tickets. > > We decided for the other - resulting in 50 queues > > Then I run into problem, that there are about 24 rights of a group on > a queue to assign. Using GUI it is a lot of clicking which might take > some time, contain mistakes and can be repeated, if the assignment of > rights changes. > > I tried using CLI. I am able to create a queue, change it (name and > basic parameters). > > However, I did not find, how to grant or revoke rights. > I have two scripts exactly for this purpose. The first removes each and every right from queues, groups and globally and then the second sets a program defined set of rights on queue, groups and globally. I was going to post this to the wiki once I was finished testing and ran it through our production db of RT but something bigger and more important came in the way. If I have some time today or tomorrow I'll, try, to post a first draft to the wiki on how to use it. Most is probably self explanatory.
Greetings, Joop _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
